Events

AI can now draft requirements, user stories, and process diagrams in minutes — making it easier than ever to appear competent without the expertise to back it up. That's exactly why independently verified credentials matter more, not less. Join the West Michigan IIBA Chapter for a free, virtual conversation about why business analysis certification is worth pursuing — the pay, the credibility, and the career doors it opens — with a look at each IIBA credential (ECBA, CCBA, CBAP, AAC, CBDA, and CCA).

“The most important thing in communication is hearing what isn’t said.” – Peter Drucker. In our fast-paced tech environments, we recognize that stakeholder elicitation can quickly spiral out of control, leading to feature creep, shifting priorities, dominant voices, and concerns that are overlooked or buried. What do we do when other stakeholders hold the authority and the job title? This session dives into the silent skillset we all need: nonverbal strategies to manage group dynamics and drive productive collaboration. You’ll learn how to refocus elicitation when it goes into rabbit holes, balance assertive voices with quieter ones, build credibility and presence through subtle cues, and influence decision-making without derailing trust or rapport. Join us to master the art of using nonverbal strategies to boost silent leadership.